Aqua Paradise – Soy Candle

Shipping Countries: Ireland

Ready to ship in 1-3 business days

We aim to ship your order within three working days. Please ensure you provide the correct address and contact details at the time of ordering. We cannot accept responsibility if the delivery address you have provided is incorrect.

We use DPD Ireland for deliveries at a rate of €6.99 for the Republic of Ireland. All items are carefully packaged to protect them in transit.

We hope you love your By Regina purchase when it arrives, however if something isn't right with your order, we're here to help. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item(s) must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@byregina.ie. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You are responsible for the cost of returning the item(s) unless the goods you have received are faulty or damaged. Please ensure that you use a trusted shipping service and keep a receipt of your returned item(s) as we will not be able to issue a refund if your return is lost in transit, however by keeping the receipt you may be eligible to claim compensation with your chosen shipping service

Damages and issues
We take every care to ensure your products are properly protected during transit but appreciate that very occasionally damages may occur. We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 7 days of delivery. Please inspect your order upon delivery and contact us at hello@byregina.ie if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To be eligible for a refund or replacement item(s), your item(s) must be in the same condition that you received it, unused and in its original packaging.

Sale items
Only fully priced items can be refunded or exchanged. Unfortunately, we cannot accept returns on sale items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (up to 14 days) for your bank or credit card company to process and post the refund too.