Aureal Candles Disabled
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Aureal Candles Disabled
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GB
Hi,
Aureal Candles was set up in early 2019 with a vision to create a clean burning, healthy alternative to the majority of candles which are available elsewhere. We exclusively use essential oils in all our products and a natural soy wax, producing the cleanest burn.
We wanted to be environmentally friendly in all aspects, including our packaging and main business model, therefore all products are easily refillable with refills available to buy wherever our product is, saving money for you and waste.
We are expanding our product range regularly and always working on new blends and scents.
Thanks for calling by
Ian x
Shop Policies
Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the item is simply unwanted, you may return the item and you will be responsible for any shipping fees. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Unfortunately we are unable to refund any personalised items as they cannot be resold, unless of course if there is an error on our part, or the item is damaged on arrival. We will endeavour to arrange a replacement initially or a refund if you prefer. The buyer is responsible for all spelling mistakes made during the ordering process. This includes custom colour items. For your protection we strongly suggest that you fully insure the package you are returning, so that you could provide the proof of delivery if necessary.
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