Here at Avito Knitwear we hope that all our customers will love the items they bought. However we understand that sometimes it’s not going to work out.
We hope that this return policy will make the whole process easy for you.
If at any stage you have a question or need help with anything please contact us via chat button on the website.
Please note that by processing your payment and completing an order with us, you are accepting the following Terms & Conditions regarding return of purchased item/s.
General return rules:
All our customers are entitled to a 14 day return period counting from a date of delivery.
Any returned item received more than 14 days after delivery cannot be accepted and refund won’t be processed.
Orders placed between 01st of October and 16th of December with a remark ‘Christmas Shopping’ will get a return period extended until 06/01/2022.
There is a 28 day return period counting from a date of delivery for our international customers. Any item/s returned after this period cannot be accepted and refund won’t be processed.
To be eligible for a full refund, the item must be returned to us in an unworn and unwashed condition, deemed fit for resale with all tags still originally attached.
If the returned item is deemed unfit for resale because it smells of cigarette smoke, body odour, perfume/aftershave, cooking / food or is soiled with makeup/tan, food, play-doh or anything else we won’t process a refund. Likewise, if any item has been washed in any way or damaged, we will not process a refund.
All returns must be folded and packed in the manner that it was sent to you in order to protect the item. Please take care to return the item in a condition that they are suitable for resale. All packaging and tags must be intact. We reserve the right to assess any damage incurred during return shipment and to refuse such items if necessary.
Although all our products have been quality checked before going into your order and by the manufacturer before we received it, there is a small possibility that the item is faulty. If that happens, please notify us within 24 hours of receipt and we will look after you. We will offer a replacement or a full price refund after we receive back the item/s and we are reasonably satisfied that the product did not suffer damage after delivery or have not been misused or the problem is not due to normal wear and tear.
Please don’t post your package without getting proof of postage. Keep it safe in case you need to use this as evidence of your return. The package is your responsibility therefore we advise registering your parcel as it is your responsibility to make sure it gets to us.
Once your returned item/s is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied only to the original method of payment. Please allow up to 10 working days for your refund to be processed.
We don’t offer exchanges at the moment. You can place a new order to get the item of your choice while it’s still in stock and return your unwanted item to us for a refund.
The returning cost is the responsibility of the customer.
If you live in Ireland.
We believe that AnPost is the easiest and most efficient return service.
Follow the link below to organise your return:
The package is your responsibility therefore we advise registering your parcel as it is your responsibility to make sure it gets to us.
If you’re planning to come to Tramore, you could drop your return back to us. Please message us beforehand for directions directly on our social media.
If you live outside of Ireland.
Simply fill out the return form and post it together with unwanted item/s.
The package is your responsibility, therefore we advise registering your parcel as it is your responsibility to make sure it gets to us.
How to Return:
Email us at firstname.lastname@example.org to receive a return address and return form.
Please fill in the return form. A completed return form is a must in order for us to trace your order and process the refund.
Re-pack your item/s in the original packaging, or in a secure, waterproof package with all labels and tags intact. Include filled return form. It is advisable to keep your paperwork separated from the item in order to avoid any ink transference onto the garment in cases where the package may get wet as this would compromised your return ineligibility.
Return your package via tracking post, remember to get proof of postage. Please don’t post your package without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.
Please note that our returns policy does not affect your statutory rights in accordance with the distance selling regulations.