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Blue Shoe Gallery Disabled
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Shop Policies
Return Policy
We believe our Blue Shoe Gallery gifts are truly excellent and do our very very best to ensure that each and every picture dispatched is perfect in every way! However, if something is less than ideal we have the following policies and procedures for returns, refunds, and cancellations. If there is anything unclear please get in touch by email and we’ll do our best to resolve quickly and painlessly! Returns, Refund and Cancellation Policy In accordance with statute and regulation, you may cancel or return your order any time prior to delivery of the products to you and for a period of 14 days after delivery of the products to you. We also operate a returns policy for faulty goods. Should you need to return any item to us for any reason please contact us first by telephone on 086 4132799 or e-mail on [email protected]. Faulty Goods If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge. If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order. Will any return costs be refunded? If you return something because of an error on our part or because it’s damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised prepaid return label or by refunding your return postage costs [– up to 2nd class postage only]). We’ll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recharge you for the item/s and to recover our fees and expenses from you. My Payment Card has changed/expired. How will I receive my refund? We process all refunds to the original card used when you placed your order. If your card has expired we will contact you to arrange repayment. When will I receive my refund? We action all refunds within 3 days of receipt of the goods and it can take up to 3 working days for the refund to show on you card.
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