Terms And Conditions
Our Contract with You A contract between You and CS Sparkle for the sale of Goods and Services will only exist once an order has been accepted, processed and dispatched. Unless we have notified you that we do not accept your order or that you have cancelled it. Completing the transaction on Our Web Site will result in your order being processed, accepted and the charges displayed being taken. We reserve the right to cancel the contract if the price has been displayed incorrectly. Your credit/debit card will be charged for the value of the goods dispatched when you place your order. This does not affect your statutory rights. Title of Goods Until payment in full has been received for the goods ordered, full legal and beneficial ownership of such goods shall be retained by CS Sparkle Notwithstanding that the risk in the same shall pass to you, the buyer, at the time of delivery. Delivery Stock permitting, all orders placed on the web are usually dispatched within 3-5 working days. During the busy Christmas period, we will advise you if there are likely to be any delays. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives if possible.If we are not able to dispatch your item within 30 days of the date of the order, we shall notify you by e-mail to arrange another date for dispatch or for a refund/cancellation. If it is not possible to dispatch your complete order for a number of items at the same time, then we will notify you with alternative dispatch arrangements. Your Right To Cancel You may normally cancel your order placed on Our Web Site (once accepted by us) for any reason up to the point of dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 14-30 days. By law, customers in the European Union have the right to withdraw from the purchase of an item using Our Web Site within 14 working days of the day after the date the item is delivered. This applies to all of our Goods and Services except for those specially made to order, personalised or altered to fit. To cancel your purchase within the 14 working day cooling-off period, please follow the Returns Instructions on our website page & return the item to us in its original condition & packaging so that we receive it within 14 working days of the day after the date that the item was delivered to you. After we have received the Goods, we will credit your payment method with the full purchase price of the goods returned no later than 30 days from the date of receipt. Please note that you will be responsible for the costs of returning cancelled items to us. Any items that were received damaged we will refund the postage costs. Returns Policy For jewellery ordered using Our Web Site, we will be more than happy to offer you an exchange or refund provided that your purchase arrives back to us within 14 days of the date you received the item, in its original condition & unworn. Exchanges or refunds are not allowed if the Goods have been specially made to order or personalised. Refunds are not allowed if Goods are returned damaged due to neglect, misuse or general wear and tear. Our returns policy does not affect your statutory rights. Making Returns Please contact us for full return details so that we receive it within 14 working days of the day after the date that the item was delivered to you. For your protection, we recommend that you post your return by An Post Special Delivery. When returning items you are strongly recommended to obtain proof of posting and keep it safe. We cannot accept responsibility for parcels lost in transit. All Goods must be returned in their original condition in which you received them, securely packed. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or faulty. We are under no obligation to collect or recover goods from you, but if we do, our costs will be payable by you. We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you. SAFETY: Jewellery items are not suitable for children under the age of 4 due to small parts and risk of choking from chains etc We accept no liability should any case arise out of negligence.