Terms and Conditions
Please read these Terms of Service carefully before accessing or using our website. Your use of this website www.poppylane.ie and any product or service contained within constitutes acceptance of these Terms & Conditions. These terms and conditions may be amended at any time by updating said page. These terms and conditions apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted by word press who provide us with the online e-commerce platform that allows us to sell our products and services to you.
We here at Poppy Lane have made every effort to ensure that the pricing and other information displayed on this website is correct and up to date. However, if an error in the pricing of a product or any other error is found Poppy lane cannot be held responsible. The user acknowledges that information, products and services on this website may include errors or inaccuracies.
Postage & Packaging
Please allow between 1 – 2 working weeks for delivery. Most of our gifts are processed within 3-5 business days however our personalised items do take longer. If you need your order on or by a specific date please email us at [email protected] and we will try our best to make it happen! We ship our products via An Post. We may ship gifts using another carrier with or without notice.
Due to the time and attention to detail we take in assembling your gift, ALL SALES ARE FINAL. We take great care in making sure your gifts get to you just as pretty as they left us. If there has been damage to your item(s) in transit, please notify us immediately at [email protected]
Replacement of damaged items
We only replace items if they are defective or damaged. Products and packaging may shift in transport and this is not considered a damage or defect. If 7 days have gone by since you have received your item, we can’t offer a refund or exchange for damaged items unfortunately. If you need to exchange it for the same item, send us an email at [email protected]
If applicable send your item to: Poppy Lane Tonaphort Kilbeggan Co. Westmeath N91 XA72. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. To be eligible for a return, your gift box must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
We would appreciate it if you could give us a reason for your return to enable us to monitor customer satisfaction. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot be held responsible for returned items that are lost in transit. .
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund request is accepted, any sum debited to us from your credit card or Paypal account will be credited to your account within 30 days of your order provided that the goods are received by us in the condition they were in when delivered to you.
If you received the incorrect item or if the item(s) if faulty or damaged, we will provide a replacement of your order. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We have made effort to display as accurately as possible the colours and images of our products that appear online we cannot guarantee that your computer monitors display of any colour will be accurate. We will not be held responsible for
Marketing and social media
We reserve the right to promote or publish images of finished products on our website, social media and industry blogs. We reserve the right to include discreet business cards inside individual gifts.
Warm weather shipping
Please note that ordering items sensitive to melting is at your own risk. Quality upon delivery of these items cannot be guaranteed by Poppy Lane.
Full payment for Poppy Lane gift boxes goods and services must be received before your order can be accepted. Once payment has been received a confirmation of your order will be sent by email to the email address provided by you (the customer). Our acceptance of your order brings into existence a legally binding contract between us. Please check this confirmation email carefully and notify us immediately by email if there are any errors. Please submit these details as soon as possible.
We reserve the right to cancel the contract between us if:
– We have insufficient stock
– We cannot deliver to your area
– There are adverse circumstances outside our control
– One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we have to cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit or debit card within 30 days of your order. We will not be obliged to offer any compensation for any disappointment suffered.
Food allergy disclaimer
Poppy Lane does not create any of the food products sold online. Food products provided by Poppy Lane are produced and packaged by third-party companies, and are generally labelled with possible allergen-containing ingredients by the manufacturer. Any non-labelled food always has a risk of possible allergen contamination. You are encouraged to read the labels before consuming. Poppy Lane, LLC will not assume any liability for adverse reactions to food consumed, including labelled and non-labelled food products.
Skin allergy/ reaction disclaimer
Poppy Lane does not create any of the skin, bath or beauty products sold online. Skin, bath and beauty products provided by Poppy Lane are produced and packaged by third-party companies, and are generally labelled with possible allergen-containing ingredients by the manufacturer. Any non-labelled products have a risk of possible allergen contamination. You are encouraged to read the labels before using these products. Poppy Lane, will not assume any liability for adverse reactions to skin, bath or beauty products, including labelled and non-labelled products.
Manufacturers may alter their packaging and ingredient lists without notice. Product packaging may differ from what is displayed on poppylane.ie
Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Products or services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
We never sell or pass on our customer details. In addition we do not store customers’ credit card details. If you pay online then your payment will be processed by Paypal’s secure encrypted system which means that we never even see your credit or debit card details.
User comments, feedback and other submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
The entire liability of Poppy Lane for any claim shall not exceed the price of the products or services supplied by Poppy Lane. Every effort has been made to ensure that this website is free from any computer viruses or similar. However Poppy Lane or their agents cannot be held responsible for any damage or loss incurred by using this website.
In no event will Poppy Lane, their employees, contractors, suppliers, agents, affiliates, website designer, Shopify or assigns be liable to ANY party for any indirect or direct or consequential or incidental costs arising out of or in connection with this agreement, web content or website links.
Third Party Links
Poppy Lane are not be responsible nor liable for your use of any other websites which may be accessed via links within this website. Poppy Lane is not responsible for their content. Any such links are provided as a service to users of this website and their inclusion in this website does not constitute an endorsement by Poppy Lane.
The Service and its original content, features and functionality are and will remain the exclusive property of Poppy Lane and its licensors. Poppy Lane gift designs are the sole property of Poppy Lane. Gifts may not be resold without written permission from Poppy Lane. Gift designs may not be altered in any way and still presented as Poppy Lane via social media, blogging or any other public forum.
Warm Weather Shipping
Please note that ordering items subject to melting is at your own risk. Quality upon delivery of these items cannot be guaranteed by Poppy lane. Poppy Lane will not issue refunds as a result of melting regardless of the time of year.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us at our email [email protected]