Oak Ring Box | Engagement Ring Box

Return & Refund Policy Updated at 2021-05-25 Definitions and key terms To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as: ● Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information. ● Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Kenny Bones Woodcrafts, that is responsible for your information under this Return & Refund Policy. ● Customer: refers to the company, organization or person that signs up to use the Kenny Bones Woodcrafts Service to manage the relationships with your consumers or service users. ● Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Kenny Bones Woodcrafts and use the services. ● Service: refers to the service provided by Kenny Bones Woodcrafts as described in the relative terms (if available) and on this platform. ● Website: Kenny Bones Woodcrafts’ online store, which can be accessed via this URL: https://www.shopinireland.ie/store/kbwoodcrafts/ ● You: a person or entity that is registered with Kenny Bones Woodcrafts to use the Services. Return & Refund Policy Thanks for shopping at Kenny Bones Woodcrafts. We greatly appreciate the fact that you are willing to spend your hard earned money on our products. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products. As with any shopping experience, there are terms and conditions that apply to transactions at Kenny Bones Woodcrafts. We’ll be as brief as we can. The main thing to remember is that by placing an order or making a purchase at Kenny Bones Woodcrafts, you agree to the terms set forth below along with Policy. If there’s something wrong with the item you bought, or if you are not happy with it, you have 28 days to return the item for a refund. If you would like to return a product, please follow the below instructions. Contact us at kboneswoodcrafts@gmail.com to inform us of the issue or reason for the return. If possible, please reference the original order number in any communication, this allows us to process your return more efficiently. One we have received your email we will let you know how best to return the item. Refunds We pride ourselves in serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products. Our products are handmade from wood and so there are inevitable variances in colour and grain, however we strive to make our products as beautiful and functional as possible. If for any reason you are unhappy with the item please let us know. We carry out thorough quality checks before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Kenny Bones Woodcrafts is not liable for damages that are caused to the items during transit or transportation. We will inspect your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money. Your Consent By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms. Changes To Our Return & Refund Policy Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Contact Us If, for any reason, You are not completely satisfied with any goods or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our items. ● Via Email: kboneswoodcrafts@gmail.com