Personalised 1st Birthday Card – Custom Name & Pink Heart Balloon

Estimated Arrival: 11th - 18th Jul

Shipping Information – Printarelle

At Printarelle, we ensure fast and reliable shipping so your order arrives on time. Below is an overview of our shipping process and options.

Estimated Delivery Times

Shipping times vary based on location and seasonal demand. Estimated delivery times are:

• Ireland: 2–5 business days (Standard), 1–3 business days (Registered)

• EU & UK: 5–7 business days (Standard), 3–5 business days (Registered)

• International: 7–21 business days (Standard), 5–10 business days (Registered)

Shipping Options

We offer shipping with An Post to suit your needs:

• Standard Shipping: An affordable option that does not include tracking

• International Shipping: Delivery times vary depending on the destination. Customs and import fees may apply, which are the responsibility of the buyer.

Processing & Dispatch

• Orders are processed within 2–3 business days (excluding weekends and holidays)

• You will receive a dispatch notification by email once your order has shipped

Important Information

• All delivery times are estimates and may be affected by customs, local postal services, or unforeseen delays

• If your order hasn’t arrived within the estimated timeframe, please check with your local post office before contacting us

• For damaged items, email us within 14 days of receipt with clear photos at info@printarelle.com

Returns, Exchanges & Refunds – Printarelle

We want you to be completely satisfied with your purchase. If you experience any issues with your order, please review our policy below for returns, exchanges, and refunds.

Returns & Exchanges

Because our items are custom-made and personalized, we do not accept returns or exchanges unless the item is damaged or defective.

• If your item arrives damaged or incorrect, please contact us within 14 days of receiving your order.

• We may request photos of the item and packaging to assess the issue before issuing a replacement or exchange.

Refunds

Refunds are only offered in the following cases:

• The item arrives damaged, defective, or with an error caused by us.

• A refund will not be issued for buyer errors, including incorrect personalization details, typos, or address errors.

• Refunds will be processed once the issue is verified. Processing times may vary based on your payment provider.

How to Request a Return or Refund

To request support for a damaged or incorrect order:

1. Email us at info@printarelle.com within 14 days of receiving your item.

2. Include your order number and a clear description of the issue.

3. Attach photos showing any damage, misprint, or error.

We’ll review your request and respond with next steps.

Important Notes

• Custom & Personalized Items: These are non-returnable and non-refundable unless faulty or incorrect.

• Lost or Delayed Packages: While we’re not responsible for postal delays, please get in touch if your order hasn’t arrived in the expected time.

• Incorrect Shipping Address: If an order is returned due to an incorrect address provided by the buyer, a reshipping fee will apply.