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Return Policy

Returns Policy

Custom Orders

Due to the personalized nature of custom-made products (such as custom tumblers, mugs, or any other personalized items), these items are non-returnable unless they arrive damaged or defective. We carefully craft each item, so please ensure all details are correct before placing your order. In the rare event your custom item arrives damaged, please contact us within 7 days of receiving your order to arrange a replacement or refund.

Non-Custom Items

For non-custom products, we accept returns within 14 days of receipt. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. You are responsible for the return shipping cost unless the item was faulty or damaged.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos of the damage and your order number, so we can assist you with a replacement or refund. Claims for damaged items must be made within 7 days of receiving your order.

How to Return an Item

To initiate a return, please email us at with your order number and reason for return. We will provide instructions on how to return the item. Please do not send items back without contacting us first.

Shipping Policy

Shipping Policy

Processing Time

All orders are processed within 1-3 business days. Custom-made items may require additional time to craft, and processing may take up to 5-7 business days depending on the complexity of the item. Once your order is ready, you will receive a notification with tracking details.

Shipping Rates & Delivery Times

We offer standard shipping across Ireland. Shipping fees will be calculated at checkout based on your location and order size. Delivery typically takes between 3-5 business days from the date of dispatch. Please note that delivery times may vary due to factors beyond our control, such as postal delays high volume posting time eg: Christmas or other holidays or unforeseen circumstances.

Track and Trace

All orders come with a tracking number, which will be provided via email once your order is dispatched. You can track your order’s progress from dispatch to delivery.