Sarah Disabled
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Sarah Disabled
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Shop Policies
Return Policy
Returns EcoStraws are manufactured to the highest quality. We therefore hope that you’ll be happy with your purchase. However there may be times when you feel you need to return an item to us. Please do not return purchases before contacting us first. If we are not contacted, we will not be held responsible for any lost returns or return postage charges you may have incurred. For all returns you will need to include your order and contact details. You will also need to mark the outer packaging of your return with your order number and ensure the parcel has suitable protective packaging for transit. Failure to comply with the above could result in delays processing the return. The postal address for all returns is: Returns, EcoStraws Ltd, Parkhead House, Hospital, Co. Limerick. V35 PK40, Republic of Ireland. Unwanted items If you have a change of heart regarding your order, please contact us within 14 days of receipt to arrange return of the items. The costs of returning goods to us shall be borne by you. You are also responsible for the goods while in transit until they reach our offices. Responsibility for loss or damage while in transit shall be borne by you. Please note: For hygiene reasons, all unwanted returned items must be in a full unused condition and in the original, unopened packaging. Upon receipt, we will provide a refund to the value paid for the items returned, excluding any delivery charges paid at time of order. Damaged or faulty items If you have received an item that is damaged/faulty on first use, please contact us. We will be able to offer a replacement or refund for the item, as long as there is no evidence of misuse or accidental damage. In all cases we will need to wait for the damaged/faulty item to get back to us. You will be asked to post this to us at your own expense. Please note: All damages on receipt of the parcel must be reported to us within 3 working days. Goods returned but lost in transit We request that customers take reasonable care of their goods until they are returned to us. We recommend that goods are suitably packaged for transit and that a secure and trackable delivery service is used. Please ensure that you get a receipt for proof of postage. If your parcel is lost in transit, please make your claim with the courier used to return the goods. Refunds & replacements All returns will be processed and acted upon within 7 working days of receipt. If you chose a refund, the amount of time this takes to show in your account may depend on your bank and bank account type (usually around 3 days). If you choose a replacement, delivery will take the standard delivery time for your location. Please note: These terms do not affect your statutory rights.
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