Processing times: 3 – 5 days.
Shipping Policy: We ship with An Post standard Post. Postage delays may be experienced by the postage carrier on occasion, these delays are out of our control, so we cannot guarantee a delivery day.
Cost: Free standard post in Ireland. Free standard post to Northern Ireland. We do not ship to other countries at the moment.
Personalised items may take up to one week. Items in stock are dispatched within 3-5 days.
Cancellation and Return:
Cooling off period:
In accordance with statute and regulation, you may cancel or return your order at any time prior to delivery of the products to you without any reason (a cooling off period). In that event, you must notify us of your cancellation and arrange to return the product to us, no later than 14 days after notifying us of your cancellation. The cost of returning such goods is a matter for you the customer. If you cancel your order, we will refund to you the total amount paid by you in respect of the product together with the standard delivery charge on receipt of the goods from you, or on receipt of evidence that the goods have been returned to us, whichever is earlier. If you have not yet received your order, then we will be obliged to refund the amount paid within 30 days together with the standard delivery charge. We will reimburse you using the same means of payment as used for the initial transaction.
The cooling off period does not apply to certain purchases.
Examples are: (1.) Personalised, or custom made products. (2.) Products that can’t be returned for health or hygiene reasons, e.g. earrings.
If your order arrives damaged, please contact us as soon as possible to arrange a replacement or refund.
Damage/Defects to a product on Return:
If you cancel your order and return goods in accordance with the provisions of these Terms, you are obliged to take reasonable care of the goods prior to returning them. You are also liable for any dimished value of the goods, resulting from handling of the goods beyond that necessary to establish their nature, characteristics and functioning. In the event that there is damage to the goods on return from you, we are entitled to withold such portion of the refund due to you as is commensurate with the reduction in the value of the product by reason of the handling of the goods by you, beyond what is necessary to establish their nature, characteristics and functioning.