Customised Wooden Ireland Map | Irish Wall Decor

Estimated Arrival: 1st - 4th Jun

Estimated Arrival: 1st - 5th Jun

Delivery:

We will endeavour to deliver the products to you within the lead-time shown to your stated delivery address, where this is practical. However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 28 days from the estimated delivery date, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products. At the time of delivery you may be required to validly sign-off on the delivery of the products, after which time the products become your sole responsibility. If no one is available to accept the delivery you may receive a written note to advise that a delivery has been attempted. If you are not available to sign for the parcel on the second delivery, the goods may be delivered back to ourselves and there will be a re-delivery charge applicable.

We reserve the right to change our shipping charges in line with costs.

Cancellation:

For personalised items we cannot accept cancellation of the order after it has been engraved/ personalised with your provided personalisation details.

For un-personalised items, we can change or cancel an order up until it is despatched. If you wish to exercise the right to cancel the order after it has been despatched, we will refund the original purchase price (excluding delivery charges) provided that you have notified us in writing within 7 days post confirmed delivery having received the Products, and that you have taken reasonable care of the Products and not used them. You have a legal obligation to take reasonable care of the Products while they are in your possession.

Returns Policy:

For personalised items, we cannot accept returns. For damaged items, we may be able to accept returns or a new item may be sent to you.

For un-personalised items, unwanted items may be returned or exchanged provided they are received within 7 working days of the original delivery date. We operate a strict notification policy of damages or faults to products. Notifications must be made within 24 hours post confirmed delivery. Notification can be made by email to magillwoodcraft@mail.com or by phone +353 (0)85 188 8102 between 9.00am to 6.00pm (GMT) Monday to Saturday. Our offices are closed every Sunday and all Irish Public Holidays. Out of hours voice-messaging service will be available on the above line.

No claims will be processed or credit provided until the returned items are received in brand new, unused condition in the original packaging (including labels and care cards). This must be accompanied by a note stating your name, address, email address, contact telephone number, the reason for the return and whether you require a refund or exchange. Send returns to our Magill Woodcraft Ireland, Belclare, Tuam, Co. Galway, H54YE12, Ireland. The items remain your responsibility until we receive them.

In respect of determining whether or not a product is faulty/defective, you expressly acknowledge that the Products are handmade and accordingly that each Product will vary somewhat in size, shape and design. No two Products, even within the same Product category or type, will be identical and such differences shall not of themselves indicate that any Product is defective.

Unless the goods are defective, you will need to pay the cost of returning the goods to us. In the case of defective goods (for un-personalised items), you will receive a full refund including postage and packaging costs. Please note that proof of postage may be required should an item be lost in transit. We cannot provide refunds or exchanges until such proof is provided.

Refunds will be applied to the credit/debit card used to make the original purchase unless otherwise notified. Refunds will be furnished within 30 days of the accepted request.

If you have requested replacements of a higher value, the difference due will be charged to the card used to pay for the original order.

All sale items are considered final sale and not eligible for refunds or exchanges.

For further information on our returns policy, please contact us on +353 (0)85 188 8102 or magillwoodcraft@mail.com