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Return Policy

Returns: At Bitbetter Online Shop Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. Non-returnable items: Gift cards, opened and used products To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund via email. If you are approved, then your refund will be processed by BIT BETTER SHOP, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We do not refund any postal or courier cost. Sale items: Only regular priced items may be refunded – sale items cannot be refunded. Late or missing refunds: If you haven’t received a refund yet, first check your bank account again and email. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@bitbetter.ie Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with photo proof at info@bitbetter.ie and we will advise you how to proceed with your claim. Shipping: To return your product, you should mail your product to: BITBETTER 122 Sandhills R93C1H2 Carlow co. Carlow You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping any item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Enjoy Shopping with us! BITBETTER SHOP