elevencorners
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About
elevencorners
2 Followers
42 products
IE
Wall art that’s personal…for memories, milestones and the things you love.
Personalised prints and custom crosswords – unique, personal gifts.
Shop Policies
Return Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All our prints are custom orders or can be personalised - we create each one with the details specified by you when you order. Therefore they can't be returned to us. If your print arrives and it's damaged... ...please contact us as soon as possible. Please send us: your order number your email address a brief description of the damage a digital photo of the damage if the packaging is damaged, please send us a digital photo of this too This information is usually sufficient for us to send you a replacement. If we've made a mistake on your print... ...we're very sorry. Please contact us as soon as possible (and within 30 days at the latest). Please send us: your order number details of the mistake We'll correct the mistake and send you a new print. We'll send this to the recipient and address that are linked to the original order. If you've received your print and you made a mistake in the details you sent us... ...please get in touch with us. We'll often be able to send you an updated copy of your print at a reduced cost. This is because there is usually less design work for us to do when updating a print. If you've not yet received your print and you know that you've made a mistake on your order... ...let us know as soon as possible! If you contact us before we've sent your print to be printed we'll be able to change it. But be quick! We often start design work on prints the same day you make the order. If you're unhappy with your order... ...please get in touch with us. Please send us: your order number the reason why you're not happy if it helps, a digital photo showing the problem. We'll advise you what to do once we understand what the problem is. Refunds If we need to issue a refund to you, credit will automatically be applied to your credit card or original method of payment within 14 days (usually quicker). Late or missing refunds If you haven’t received a refund yet, check your bank account or credit card account (refunds can be marked as pending and can take a few days before being processed). If you’ve done this and you still have not received your refund, please contact us at [email protected].
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