the resin and wick

Return Policy

CANCELLATION AND RETURN

Cooling Off Period

In accordance with statute and regulation, you may cancel or return your order at any time prior to delivery of the products to you and for a period of 14 days after the delivery of the products to you without any reason (cooling off period). In that event, you must notify the Seller of your cancellation and arrange to return the products to them no later than 14 days after notifying them of your cancellation. The cost of returning such goods is a matter for you the customer.

If you cancel your order, the seller will refund to you the total amount paid by you in respect of the product together with the standard delivery charge on receipt of the goods from you, or on receipt of evidence that the goods have been returned to them, whichever is the earlier. If you have not yet received your order, then the seller will be obliged to refund the amount paid within 30 days together with the standard delivery charge.

The seller shall reimburse you using the same means of payment as used for the initial transaction.

The cooling-off period does not apply to certain purchases.

Examples are:

·         Personalised or custom-made products.

·         Products with a short shelf life that spoil quickly.

·         Products that cannot be returned for health or hygiene reasons.

Damaged Goods

If your order arrives damaged, please contact the seller as soon as possible to arrange a replacement or refund.

DAMAGE/DEFECTS TO PRODUCT ON RETURN

If you cancel your order and return goods in accordance with the provisions of these Terms, you are obliged to take reasonable care of the goods prior to returning them. You are also liable for any diminished value of the goods resulting from handling of the goods beyond that necessary to establish their nature, characteristics and functioning. In the event that there is damage to the goods on return from you, the seller is entitled to withhold such portion of the refund due to you as is commensurate with the reduction in the value of the product by reason of the handling of the goods by you beyond that necessary to establish their nature, characteristics and functioning.

Shipping Policy

Thank you for shopping with The Resin & Wick! We are a small business that handcrafts each item with care. Please read our shipping policy carefully before placing your order.

1. Processing Time

All our products are handmade to order. Our current processing time is 3-5 business days before your order is shipped. This does not include weekends or public holidays. For custom orders, such as wedding flower preservation, processing times may vary and will be discussed with you directly.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout and are based on the weight of your order and your location. We ship to all addresses within Ireland.

• Standard Shipping:
  • Estimated Delivery Time: 2-4 business days after processing.
  • Carrier: An Post
• Express Shipping:
  • Estimated Delivery Time: 1-2 business days after processing.
  • Carrier: DPD.

Please note: Delivery times are estimates and are not guaranteed. Delays can occur due to unforeseen circumstances, such as postal service issues or busy periods. Once a package is handed over to the courier, we have no control over the delivery time.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package's journey on the carrier's website.

4. Damaged or Lost Packages

We take great care in packaging our products to ensure they arrive safely. However, if your order arrives damaged, please contact us immediately at theresinandwick@gmail.com with your order number and photos of the damaged item and packaging. We will work with you to find a solution, which may include a replacement or refund.

If your package is lost in transit, please contact us. We will initiate a claim with the shipping carrier on your behalf. Please note that a package is not considered lost until after a certain number of days have passed, as per the carrier's policy.

5. Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping the order.

6. International Shipping

At this time, we only ship within Ireland. We hope to offer international shipping in the future.

If you have any questions about our shipping policy, please contact us at theresinandwick@gmail.com.